Orders

How do I place a new order?

You can easily place a new order by clicking on the “Add to Cart” button for any item that you wish to order. Once items are added to your cart you can Checkout and complete your order within a few quick and easy steps.

Note: We currently do not take orders on the phone. All orders have to be placed online on the Celldubai.com website.

Can I pay with Cash on Delivery?

We do not accept cash on delivery. However you can use your credit card or debit card. All purchases are 100% secure on our website as we ensure that all information about your payment is secured with SSL. In fact you are also protected automatically by your bank when you use your card for payment since all banks and credit card providers offer full consumer protection which protects you from fraud.

We also have an excellent returns policy so that you can return an item if the need arises.

Should you wish to use cash, you can obtain a prepaid internet shopping card at various banks, supermarkets and petrol stations around the United Arab Emirates.

Do you have a physical shop?

Celldubai.com is a full E-Commerce company. We do not have a physical shop although we have our warehouse where our products are stored. The reason for this is that we can save costs of owning physical stores and pass on the savings to our customers like you which means you get your products cheaper and faster from the comfort of your own home or office.

Can I track my order?

Yes, there are three ways to track your order:

Click on Track Your Order
Login to your Account to track your order.
You will also receive updates by email about the status of your order.

Where is my order?

You can click here to track your order

Depending on the items ordered, your order may be delivered within 2 – 3 days whereas some items may take 7 – 14 days for delivery. Upon purchase the estimated delivery date will have been mentioned for each item.

When is my order coming?

You can click here to track your order

Depending on the items ordered, your order may be delivered within 2 – 3 days whereas some items may take 7 – 14 days for delivery. Upon purchase the estimated delivery date will have been mentioned for each item.

Can I cancel my order?

You may be able to cancel your order until we have prepared the items and charged your card (usually between 2 to 5 hours from placing the order). Orders cannot be cancelled after your card has been charged. Use our Contact us form to request a cancellation.

I have not received my order

You can track your order here. It’s very rare but sometimes things can go wrong, and if your parcel has not arrived as expected please accept our apologies. Some orders can take between 7 – 14 business days.

If your parcel is more than 2 days after the estimated delivery date, please contact us by clicking here..

Delivery & Collection

How quick will my order be delivered?

Delivery times tend to vary based on the product, type, brand and various other reasons such as public holidays. We try to provide our best estimate of an item’s estimated delivery date when you add an item to your cart. However, you can expect most deliveries to take place within 5 – 10 business days and usually no longer than 14 business days.

How much does the delivery cost?

Delivery is free if your order total is more than AED 500, otherwise if it’s less that AED 500 then the delivery charge is AED 25.

Can I come and collect my items from you?

In order to keep our operations running as efficiently as possible and minimize the amount of staff, we send all your items directly to you by courier.

You will be notified by email with the courier’s name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier.

We are an E-Commerce company. We do not have a collection facility as this allows us to save costs of owning physical stores and pass on these savings to our customers like you which means you get your products cheaper and faster from the comfort of your own home or office.

My order is late, what can I do?

You can track your order here. It’s very rare but sometimes things can go wrong, and if your parcel has not arrived as expected please accept our apologies.

If your parcel is more than 2 days after the estimated delivery date, please contact us by clicking here.

Returns & refunds

I want to return an item

We understand that from time to time you may wish to return a product to us. We will try our best to assist you in the best possible way.

Please follow our Returns and Warranty process by clicking here

What is your Refund Policy?

You can see our Returns and Warranty Policy by clicking here

What products cannot be returned?

We are unable to offer an exchange or refund on gift experiences, furniture, beds, custom made and altered items. We are unable to exchange or refund certain types of products such as the following products:

  • Cosmetics/fragrance once the original packaging has been opened, unless faulty.
  • Pierced earrings and other pierced body jewellery unless faulty.
  • Quilts, duvets, pillows and mattresses, no exchange or refund once the original packaging has been opened or damaged unless faulty.
  • Gift food and products containing alcohol, no exchange or refund, unless faulty.
  • Underwear/lingerie, control wear, hosiery and swimwear, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
  • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
  • Books, CDs and DVDs
  • Consumables
  • Certain other items depending on the nature of the item

Therefore you are requested to contact us prior to returning the product so that we can advise if it is covered by our return policy.

My product is fauly, what should I do?

While we try to make sure every order is perfect, sometimes things can go wrong which is very rare. There may be manufacturer defects, logistics issues, a missing item etc. If something is wrong, please let us know as soon as you have received the order by contacting our support team from your orders page or click here to contact us.

Need more help?

Before you go to the trouble of calling or emailing us, if you have a general query please try searching our FAQs to find the answer since that may answer your question quickly without having to wait for our response.