Shield on item arrival
If your item is damaged or not in working condition upon arrival which is due to a product defect or not functioning properly, or any mishap or mishandling happens at the time of arrival of your product then we provide you with the benefit of shield with which we will process the refund upon confirmation from technical department.
Refurbished items return and warranty
This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Notebooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date.
But in case wrong information about faulty of items, customer will be charged AED 50/- for pick & drop service.
Refurbished product will carry only 60 days / 2 Months after the date of Invoice.
The following conditions are not acceptable for return, warranty and replacement.
Any physical damage.
Laptops and Notebooks that are missing the manufacturer label containing model number and part number
Laptops and Notebooks that are missing the manufacturer warranty label
Laptops and Notebooks that were missing parts, box, adapters or any other accessories from the original box
Returned without original invoice
Laptops and notebooks which is not satisfying Customer Satisfaction policy
Laptops and Notebooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.
Any software will not cover any warranty.
No return or refund on promotional Offers, clearance or discounts on any product. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, and bundle offers, clearance Offers stock, or noted as free or super low price.
Within 7 days of receiving the item(s):
If you wish to return the item after receiving it, you have up to seven (7) days to do so, so long as the item is in the same condition as received and with the original packaging intact. This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Notebooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date.
We understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement.
In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.
The item will be checked for the packing conditions and if it is still in sellable condition, the money will be refunded back to you.
If any kinds of Bank charges to revert amount, it will be deduct from your side.
Shipping fees will be deducted from the amount or it will be extra charge to customer.
After 7 days from receiving the item(s):
If there is nothing wrong with the item and you just want to return it, we will arrange such a return however that is dependent on their acceptance and policies. Will take minimum 20% of product invoice value and we will return remaining money if cash or credit/ debit card.
If item is not working we will send it to our supplier / manufacture for replacement product for customer or else we will make sure it’s properly service and working unit(s)
Shipping fees will be deducted from the amount, but you will receive a refund for the balance. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by Celldubai.com and we just refund you amount paid for the item(s).
You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.
Guarantee and/or Warranty is offered on items sold on Celldubai.com
There are different types of supplier with Celldubai.com and hence different Warranty offers. Please read the offer note against each item listed carefully to understand policies and procedures. If the item(s) bought is from.
Celldubai.com is not responsible for those items however as a buyer you have several recourses for any complaints in regards to individual supplier product.
Note: As per our suppliers all most all products sold on Celldubai.com are brand new and 100% genuine.